Will SuperMoney remove a false or defamatory review?

If you come across a review on SuperMoney that you believe violates our guidelines, you can report it for moderation by clicking the “Report” link found directly on the review.

What Happens After You Report a Review?

Once a review is reported, our moderation team will review it to determine whether it violates our community guidelines.

Please note:

• We do not typically take sides in factual disputes between businesses and reviewers.
• Reviews generally remain published unless they clearly violate our content policies.

Legal Resolution and Review Removal

If you've received a notification that the reported review was not removed—but you or your legal representative have obtained a final court ruling stating that the review is defamatory:

• Please reach out to our Support team at support@supermoney.com
• Include the court order or supporting legal documentation with your request

We take legal judgments seriously and will evaluate any verified documentation promptly.

Review Visibility and Software Filtering

In addition to manual moderation, we also use automated software to assess which reviews are most helpful and trustworthy.

Even if a review remains published, our system may determine that it’s not reliable or relevant enough to show prominently to other users.