What is a soft pull or soft inquiry on my credit score?

When you use SuperMoney to request loan offers, it's important to understand the difference between soft and hard credit inquiries and how they affect your credit.

What Is a Soft Credit Pull?

A soft pull (also called a soft inquiry) is a review of your credit report that has no impact on your credit score. These inquiries are not visible to lenders and typically fall off your credit report over time.

SuperMoney may perform one or more soft pulls when you use our loan offer engine to check your eligibility for prequalified offers. These checks help match you with the best available options without affecting your credit.

Note: Soft pulls can typically be done every 30 days and are a standard part of the prequalification process.

Why You May Receive Adverse Action Notices

In some cases, you may receive adverse action letters from lenders. These are required by law when a lender uses your credit information to decline an offer or present different terms—even if only a soft inquiry was performed.

Receiving one does not mean a hard credit pull was done.

When Does a Hard Credit Pull Occur?

A hard pull (or hard inquiry) may happen only after you choose to move forward with a financial institution's prequalified offer and submit a full application through their site.

• Hard pulls may slightly lower your credit score.
• They are visible to other lenders and can remain on your credit report for up to two years.
• This is a normal part of completing a financial product application, and it only occurs with your authorization.

If you have more questions about how credit checks work on SuperMoney, feel free to contact our support team. We're happy to help clarify!